Shipping policy
SHIPPING POLICY
Thank you for shopping with Viral Vault. We want your order to arrive as smoothly as possible. Please review the information below regarding order processing, shipping, delivery, and tracking.
ORDER PROCESSING
Orders are processed as quickly as possible after payment is successfully completed. Processing times may vary depending on the product, supplier, order volume, weekends, holidays, or other circumstances.
You will receive an order confirmation after your purchase is completed. When tracking information is available, it will be sent to the email address or phone number provided at checkout.
SHIPPING TIMES
Estimated shipping and delivery times may vary depending on the item, destination, shipping method, carrier, and product availability.
Any delivery dates or timeframes shown at checkout or provided after purchase are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may affect delivery times.
Some orders containing multiple products may arrive in separate packages or at different times.
SHIPPING COSTS
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
TRACKING
When tracking is available, customers will receive tracking information after the order has shipped. Please allow time for the carrier’s tracking system to update after receiving your tracking number.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Viral Vault is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
DELIVERY DELAYS
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Viral Vault’s control.
If your order appears significantly delayed, please contact us and we will help you review the available tracking information and determine the appropriate next steps.
LOST, MISSING, OR DAMAGED PACKAGES
If tracking shows a delivery problem, or if your package arrives damaged, please contact us as soon as possible at theviralvaulthelp@gmail.com.
Please include your order number and any relevant photographs or tracking information so we can assist you.
For packages marked as delivered but not received, customers should first check the delivery area, household members, neighbors, and the shipping carrier. Please contact us if additional assistance is needed.
INTERNATIONAL SHIPPING
International shipping availability, rates, and estimated delivery times, when offered, will be displayed at checkout.
International orders may be subject to customs procedures, duties, taxes, or other fees imposed by the destination country. Any applicable requirements may vary by location.
RETURNS AND REFUNDS
Shipping-related returns and refunds are subject to our separate Return and Refund Policy.
CONTACT US
If you have questions regarding shipping or an existing order, contact us at:
Viral Vault
theviralvaulthelp@gmail.com
+1 4065002968